Store Policies and FAQ
General Store Policies
- Starlight Grotto reserves the right to refuse service to anyone and blacklist the account information of any customer.
By placing a pre-order, you agree to the projected delivery date.
However, due to unforeseeable delays caused by current world events, delays may inevitably happen outside of our control.
We do not provide additional compensation beyond a full refund for these manufacturer, factory, and shipping issues out of our control and reserve the right to cancel and refund the orders of customers who request additional compensation for these conditions that we are unable to do anything about.
Starlight Grotto also reserves the right to cancel and refund the orders of customers who are displaying difficult behavior or unreasonable requests to our customer service team.
We offer full refunds in any instance someone no longer wants an order due to delayed fulfillment time tables.
- Shipping information can be updated on pre-orders any time up until the order is packed and shipping information is generated.
In the event of an address change, it is the customer's responsibility to either implement USPS mail forwarding to to reach out to customer service by filling out a contact form to update the shipping information on their order.
* It is not the responsibility of Stardust Grotto to reach out to customers to ensure shipping information is correct upon order fulfillment.
- Q: Do items on the website ever get restocked?
A: Items on Starlight Grotto are generally limited run goods that do not get additional waves but there are some exceptions to this.
Depending on if an item sells out too quickly after its initial launch, some goods may get small additional waves to accommodate for the demand, but after those additional waves, there will not be any traditional restocks.
This is restricted to goods that are non-serialized (e.g. sleeves, mats).
Field centers do not get traditional re-waves due to the serialization system. If traditional copies of a field center are to be produced, it will generally be in the form of a variant that is distinct enough from the original to warrant another run with separate serialization.